FAQ

 

 

  • Returns and exchanges?

We offer Returns & Exchanges, within 14 days, on unworn goods purchased in-store or online. 

To be eligible for a return, your item must be unused and in the same condition and original packaging you received it in. We cannot receive returned rings that have been resized.

When returning, please securely repackage your item if you choose to send it back to us. We suggest you select an insured shipping or postage method. We do not take responsibility for any returned goods until the product reaches us.


  • Ring Sizing?

Please refer to our Sizing Guide for all information regarding the size of our rings. 

All rings in our Buy Now have been made in a miscellaneous size, as listed in the item description, but can be re-sized upon request. 

We offer one complimentary re-size on all of our rings. Please choose carefully, as additional resizing will incur a cost.  

 

  • Delivery and Collection?

Track & Trace Delivery is available and always advised.
Collections by appointment at 50 High Street.


  • Turnaround Time?

We usually allow four to five weeks for a bespoke or customised piece, however, if you have a shorter deadline please get in touch and we can discuss your options.

For repairs, we generally have a one week turnaround, depending on what is required for the repair. We do offer an urgent service for repairs to be completed within 4 hours (appointment necessary).

  • Appointments for Repairs?

You do not need to book an appointment for repairs (non-urgent), checks or cleans. Please feel free to stop by at any time during our open ours - there will always be someone here to assist you.

  • Tax Free?

You can purchase Jewellers Workshop jewellery, over the value of $1000, tax free. Please refer here for more information regarding this.


Please contact the store on 09 373 4437 or email made@jewellersworkshop.co.nz for any questions you may have.