FAQ
Our workshop and retail space are conveniently located at 50 High Street in the bustling central district. We offer a diverse collection of ready-to-wear jewellery items, handcrafted in our workshop. You're welcome to try on and purchase our pieces at your leisure. Our store is open from Monday to Saturday, and you don't need an appointment to come and browse.
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Online
The majority of our ready-to-wear items are also available to purchase securely online!
Delivery and Collection
All items purchased online domestically are sent in an insured and tracked courier parcel. Note you will need to have someone available at the delivery address to sign for the parcel.
Collections are welcome from our 50 High Street shop; please indicate on the first, ‘information’, page of the checkout that this is what you would like to do.
I like an item, but it’s sold out?
Due to the small-scale nature of our manufacturing process, we don’t have all items available at all times. If you see a piece that has ‘Have this custom made’ next to it, contact our team to see when it will next be in stock or if we can custom make that design for you. Note that some unique items, particularly with coloured stones, cannot be replicated exactly.
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Bespoke
What is bespoke jewellery?
Bespoke jewellery is custom-made jewellery that is created specifically for you, based on your personal preferences and specifications. The process is ideal for someone who knows what they want - whether that’s design or quality – that can’t be found off the shelf. It also suits anyone who wants a meaningful, one-of-a-kind item.
How does the bespoke jewellery design process work?
Every project is unique, and so every experience is tailored to you. Typically, the process starts with a consultation to discuss your ideas and preferences. For designs with diamonds or gemstones we’ll curate a selection of gems for you to select between. Once the materials have been selected we will confirm the price. For more complex projects a designer may create a sketch or computer-aided design (CAD) to show you what the final product will look like. Once you approve the design, your jewellery will be crafted in precious metal.
What materials are available for bespoke jewellery?
Our jewellers specialise in working with platinum, gold, and silver. We have several different alloys of gold including white gold, yellow gold and rose gold which are all available in 9ct, 14ct and 18ct. We do not work with non-precious metals for our bespoke projects or repairs.
How long does it take to create a bespoke piece of jewellery?
The time it takes to create a bespoke piece of jewellery varies depending on the complexity of the design, and the availability of the gemstones or diamonds required. Typically, the process takes 4-6 weeks. However, if you have a date in mind that you require you piece for get in touch, and we will accommodate your timing if reasonably possible.
Can I provide my own materials for a bespoke piece of jewellery?
We're committed to sustainable and ethical practices in all aspects of our business; repairing and repurposing jewellery is just one way we strive to make a positive impact. We can take your stones and precious metal, and work them into something new and unique. Our team has experience working with a variety of items including antique treasures and family heirlooms. Please note however that not all gold and gemstones are suitable to be repurposed; if you're interested in repurposing existing pieces, let us know during the consultation phase so we can assess their suitability and discuss options with you.
How much does bespoke jewellery cost?
The cost of bespoke jewellery varies depending on the design, materials used, and complexity of the project. We can accommodate a range of budgets, so please let us know your price range during the consultation. We’ll advise on achieving your desired look within your budget, and ensure that all of our recommendations are relevant.
Deposits
For all bespoke and custom pieces, a minimum non-refundable deposit of 50% is required before production can begin, and to secure gemstones. The balance is payable upon completion of your piece.
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Repairs
Our workshop provides various jewellery repair services, such as ring resizing, rhodium plating, chain repairs, and valuations. The majority of repairs are completed on-site.
Turnaround time
We strive to finish our repairs within a week. However, turnaround times may be affected by high volume, so please check with us in advance if you have a deadline. In case of urgency, we do offer an express service for an additional fee, which can be completed within a few hours. Please call us beforehand if you require this service.
Appointments
We do not require appointments for jewellery repairs; you can simply drop off your items at your convenience.
Cost
The cost of repairs is variable and depends on the extent of work needed. We often need to inspect the item in person to give you an accurate quote, which we can typically provide on the spot before beginning any work.
You can purchase Jewellers Workshop jewellery, over the value of $2000, tax free. Please refer here for more information regarding this.
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Returns and exchanges?
We offer Returns & Exchanges, within 14 days, on unworn 'ready made' goods purchased in-store or online. We do not accept returns on our made-to-order or bespoke items.
To be eligible for a return, your item must be unused and in the same condition and original packaging you received it in. We cannot receive returned rings that have been resized.
When returning, please securely repackage your item if you choose to send it back to us. We suggest you select an insured shipping or postage method. We do not take responsibility for any returned goods until the product reaches us.
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Ring Sizing?
Please refer to our Sizing Guide for all information regarding the size of our rings.
All rings under 'Buy' have been made in a miscellaneous size, as listed in the item description, but can usually be re-sized upon request.
We offer one complimentary re-size on all of our rings. Please choose carefully, as additional resizing will incur a cost.
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Interest Free Finance
We offer 18 months interest-free finance on any full priced item through Gilrose Finance. If you prefer a longer financing period, it's possible, but please note that interest charges will apply after the initial 18 months.