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Jewellery Repair

 

 

 

Our qualified jewellers are able to repair pieces in gold, silver and platinum at our on-site workshop.

 

Our standard repair service turnaround is generally five working days, although this can increase at peak times (like over Christmas). If time is an issue, we can offer an express 4 hour service on certain repairs by appointment only. Jewellers are on-site Monday to Friday.

 

Please note that we do not repair watches, base metal items (anything that's not silver, gold or platinum), or non-jewellery items. 

 

Below are some of the services we offer. The prices are indicative only, and each piece of jewellery needs to be inspected at our workshop in order for final quotes to be provided.

 

– Ring sizing. The price to resize a ring depends on the type of metal, style, and size of the ring, and whether it is being made larger or smaller. Typically the costs are:

Down-Sizing (Making the Ring Smaller)

  • Sterling Silver: $65

  • Yellow and Rose Gold (any carat): $80

  • White Gold (any carat): $160, including rhodium plating

  • Platinum: $135

Up-Sizing (Making the Ring Larger)

  • Sterling Silver: $65, plus $8 metal charge per size

  • 9ct Yellow and Rose Gold: $90, plus $45 metal charge per size

  • 9ct White Gold: $180, plus $45 metal charge per size, including rhodium plating

  • 14ct Yellow and Rose Gold: $90, plus $65 metal charge per size

  • 14ct White Gold: $180, plus $65 metal charge per size, including rhodium plating

  • 18ct Yellow and Rose Gold: $90, plus $70 metal charge per size

  • 18ct White Gold: $180, plus $80 metal charge per size, including rhodium plating

The cost to size a ring down is only a labour charge, whereas sizing a ring up includes a labour charge plus an additional amount for the metal required.

 

– Rhodium Plating: Rhodium is a plating that is commonly applied to white gold to brighten the colour of the metal. It will typically need to be re-applied every 1-3 years to rings, and less frequently to other items.

  • Ring 3mm or less: $110

  • Ring 3mm or more: $279

  • Other items: POA

 

– Re-tipping claws. Re-tipping a single claw generally costs $80 in gold, or $109 in platinum. There's an economy of scale for multiple claws; $50 - $65 each in gold, and $65 - $89 in platinum, depending on the size. Larger claws require more metal and, therefore, cost a little more.

 

– Tightening loose gemstones. Gemstone tightening generally costs $60 per stone.

 

– Chain repair. Most straightforward chain repairs are $50 per breakage.

 

– Insurance Valuation. Insurance valuations are done independently through a company that specialises in insurance valuations. Please allow 1-1.5 weeks. Standard fees are:

Plain Gold Item: $85

Gem-set Item: $135

Watches: $155-$175

Update of valuation previously done by Jewellery Valuers Company: $60

 

– Clasp repair and replacement. If a clasp is repairable, we will consider the cost of repairing it versus adding a new clasp. The cost of a replacement clasp depends on the size and the style of clasp, and the type of metal.

 

– Restoration of antique jewellery. We are always happy to assess and restore antique jewellery where possible. The best way to get started is to bring your piece into the workshop and one of our team members will advise what work needs to be done. In some cases, we may require you to leave your piece with us for further assessment and quotation.

 

– Additional Services. We offer a range of additional repair services, including shank repairs, safety chain fitting and replacing gemstones. For repairs outside of the ones already mentioned, we need to see the item to be able to provide a quote.