All of our pieces come with the Jewellers Workshop Lifetime Warranty, however, we recommend taking some extra care with your precious pieces to keep them looking their best, and to avoid accidental damage.
To care for most precious gemstones, it’s safe to use a very soft toothbrush & warm soapy water. If you are unsure, please feel free to contact us.
To bring the shine back to precious metals, you can use a specialised polishing cloth; note that if your jewellery is rhodium plated that the polishing cloth may remove the plating. If your jewellery needs a more thorough clean you can bring it to our workshop for a professional clean; this is always free for items made by Jewellers Workshop.
When you are not wearing your jewellery we recommend you store your pieces separately to avoid being scratched.
Gemstones that shouldn’t be cleaned at home
Some gemstones are very sensitive to water and abrasion. We recommend against cleaning the following stones at home: Opals (particularly doublets and triplets), pearls, turquoise, lapis lazuli, malachite, amber and coral.
Take care with any metal that has a plating or coating on it, as the polishing process can damage the plating.
Having your jewellery checked
Over time, the tension on the stones in your jewellery, particularly in rings, can gradually ease, leading to a risk of stones becoming loose or even falling out. This is not necessarily a sign of poorly made jewellery, but rather a natural consequence of regular wear and tear. Similarly, claws and other parts of your jewellery can wear down over time, potentially compromising the security of your stones. This is why it's important to have your jewellery checked by a professional on a regular basis.
We recommend you bring your jewellery in at least every 12 months to be professionally cleaned and checked. Jewellers Workshop offers a complimentary cleaning & polishing service done while you wait for all pieces made by us, and other pieces at our discretion. This not only helps to keep your jewellery looking its best, but it can also extend the lifespan of your treasured pieces, ensuring that you can continue to enjoy them for years to come.
Treat your precious pieces mindfully
To protect your jewellery and keep it looking its best we recommend being mindful of how and when you wear it. Even the most well made pieces of jewellery are not indestructible. We recommend removing your jewellery when you are:
- Engaging in strenuous physical activity or sports, particularly activities that use your hands like lifting weights. These activities can put pressure on your jewellery causing them to bend, break, or for stones to become loose in their settings.
- Lifting heavy objects with your rings on can put undue strain on the metal and setting, potentially leading to cracks or damage. Be mindful when doing things like moving furniture, or lifting a heavy suitcase.
- Avoid knocking, scuffing, and hard impact on your jewellery as much as possible. Gemstones – even diamonds – can chip or cleave if knocked hard enough, while precious metal will dent.
- Exposing your jewellery to harsh chemicals, such as bleach, and chlorine in swimming pools, which can damage solder joins and cause discoloration.
- We recommend removing necklaces, chains and other delicate pieces while sleeping.
- Remove your rings and bracelets while gardening, to avoid scratches and snags. This also ensures that they remain free from soil and debris.
- If you notice that the backs or latch of your earrings have become loose, please refrain from wearing them. Instead, bring your earrings to us, and we will gladly tighten the backs and tension hoops of Jewellers Workshop earrings at no charge.
Caring for precious stones
Understanding the hardness of the gemstones in your jewellery is an important aspect of maintaining their longevity and ensuring appropriate wear. Gemstones are graded on the Mohs hardness scale, which ranges from 1 to 10, with 1 being the softest and 10 being the hardest.
Consider the hardness of your gemstone when deciding where and when to wear it. For example if you have a diamond, which is a 10 on the Mohs hardness scale, it is typically suitable for daily wear in most situations. This is one of the reasons that diamond is such a popular choice for engagement rings. However, if you have a gemstone such as tanzanite, which ranges from 6 to 7 on the Mohs hardness scale, it's important to handle it with care and consider wearing it more as an occasional piece rather than daily.
To avoid accidentally losing your ring it’s important to ensure it fits properly. We offer the first resizing on Jewellers Workshop rings complimentary within the first six months. Some exclusions apply.
Accidents do happen, so we highly recommend reaching out to your insurance company to ensure that your valuable jewellery is appropriately covered. Insurance policies typically cover you in the event of loss, theft, and accidental damage. Typically, jewellery will be covered under your home contents policy, and insurance companies will usually require items over a certain value to be itemised individually with an independent valuation. The specific value threshold varies among insurance providers, so we suggest checking with your provider for guidance.
We can assist you with the necessary paperwork for your insurance. All of our jewellery pieces priced over $2000 come with an independent valuation as standard. However, for items that don't come with a valuation or were not purchased from us, we can arrange for a valuation at an additional cost.